FAQ
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Admission to the casino
What are the entry requirements for the casino?
To visit the Perla Casino, as well as any other casinos in Slovenia, you must be at least 18 years old and present a valid identification document upon entry. Minors are not allowed to enter.
How does the casino operate?
The Perla Casino is open 24 hours a day, every day of the year.
What do I need to enter?
You need to register at the casino reception with a valid ID (passport, identity card, or driving licence) before entering the casino. You will not be allowed to enter the casino with an invalid ID or a copy of your ID.
Is there a fee to enter the casino?
Admission to the casino is free of charge Monday to Thursday, whereas Friday to Sunday, and on Italian holidays and pre-holidays, the admission fee is € 5. Hotel guests, guests who visit any of the Hit Casinos for the first time, and Privilege club members have free admission to the casino.
What kind of clothes can I wear?
There is no dress code. However, neat clothing is recommended. Shorts, flip-flops, and sportswear, as well as headgear are not welcome. There is however no need to wear an evening dress.
Can a minor enter the casino if accompanied by parents or another adult?
No, in accordance with the legislation of the Republic of Slovenia, minors are not allowed to enter the casino under any circumstances, not even if accompanied by parents.
Other questions regarding the casinos
What are the payment methods in the casino?
We accept VISA, DINERS, EUROCARD-MASTERCARD cards, and all major currencies at current exchange rates.
Are there phone charging stations available in the casino?
Yes, the casino offers several charging stations for phones.
What kind of games are available?
You can check the full selection of games and the minimum and maximum bets on them here.
Do you organize casino tournaments and other promotions?
The casino is known for its wide variety of gaming tournaments, prize games, and other promotions. Check the current events here.
Do you have high-stakes tables?
Perla offers the possibility of higher stakes in the private area of gaming tables and slot machines. More information: +386 5 336 3662.
Do you have a loyalty program for your guests?
In our company, we have the Privilege Club loyalty program, which includes Perla as well as other centers and hotels. We reward all of your spending.
Entry Restrictions
I have been banned from entering the casino. What does that mean?
The casino reserves the right to deny entry to players or visitors who violate casino rules or house regulations. Such prohibitions are issued by casino staff, and their duration depends on the severity of the offense. Minor offenses may result in short-term bans (from one month to a year), while more severe offenses, including any attempt at cheating, may result in a lifetime ban. Guests who have been banned can request the revocation of the ban by submitting a written request on a special form or by sending a letter addressed to the casino management. The management reviews each case and decides whether the request can be granted.
Can I issue a self-ban from entering the casino?
Yes, every casino guest has the option to voluntarily issue a self-exclusion. To request a self-exclusion, contact casino staff—usually at the gaming tables or slot machines—who will provide you with the necessary form after verifying your identification. You can specify the duration of the self-exclusion, ranging from 6 months to 3 years. The casino will then forward the form to the Gaming Control Department of the Financial Administration of the Republic of Slovenia, which will notify all other license holders in Slovenia. This means that the self-exclusion will apply to all casinos in Slovenia for the selected duration and cannot be revoked early. It automatically expires on the date specified on the form.
Who should I contact if I have problems with excessive gambling?
If you notice you are struggling with excessive gambling, or if family members express concern, we encourage you to address the issue immediately. You can reach out to your host or the Privilege Point, where they will guide you through all available options and refer you to trained professionals. For quick information, call: ________
Privilege Club
What is the Privilege Club and how can I join?
In our company, we have the Privilege Club loyalty program, which includes Perla as well as other centers and hotels. We reward all of your spending.
Can I join online?
Currently, you can only join the club in person at the centre. The exception is the online casino, where you can register remotely. You can also express your intent to join when booking a hotel online and immediately reserve a room at a discounted rate. The membership process will be completed upon your visit to the casino.
What are the benefits?
The full list of benefits can be found here.
How many points do I need for a particular service?
Points you collect can be redeemed for services, including gaming, accommodation, food, and beverages. You can check how many points are required for specific services on the points price list.
I lost my Privilege card. How can I get a new one, and what happens to the points on it?
In the event of a lost card, contact staff at the Privilege Point during your next visit. They will either return your lost card or issue a new one, with all previously earned benefits and points transferred to the new card.
How can I spend my accumulated points?
Points can be redeemed for gaming, food, accommodation, or spa services. Learn more here.
How can I use points for gambling?
Points can be redeemed for gaming under the following conditions.
Does the money I win remain on the Privilege card?
Yes, My Privilege registration requires membership in the loyalty club. In the app, you can view your points balance, the benefits you are entitled to, receive personalized offers and invitations, and book rooms at club prices.
Where can I register for My Privilege?
Members of the club can register for the app on the My Privilege website, where you can also find a video tutorial for registration.
Where can I check my points balance?
You can check your points balance and benefits anytime in the My Privilege app, at the centre’s information kiosk, or the Privilege Point.
Where can I check my points balance?
You can check your points balance and benefits anytime in the My Privilege app, at the centre’s information kiosk, or the Privilege Point.
How long do my Privilege points last?
Points are valid indefinitely as long as you visit and collect points at Hit Universe of Fun centres at least once a year. If a guest does not visit in a calendar year, points are deleted after one year. We send an email or SMS notification before deleting points to give you ample warning.
Where can I get additional information about the Privilege Club?
Hours of operation and contacts:
The hours of operation for the Privilege Point are:
SUNDAY – THURSDAY | 10am – 1am
FRIDAY, SATURDAY | 10am – 2am
Contact:
Entertainment
Is there an admission fee for entertainment programs?
Viewing most of the programs is free for casino guests. Only certain high-profile events and the New Year’s Eve ticket require payment. Ticket sales for paid events typically start about a month before the event. Tickets can be purchased at the Privilege Point in the casino or on the website www.perla-novagorica.com
Can a person under age attend the entertainment program in the Arena event hall?
No, the Arena event hall is part of the casino, so minors are not allowed entry.
Parking and access
Where can I park?
Perla offers a garage with 320 parking spaces where hotel and casino guests can always park for FREE. From the garage, there is a covered passage and elevator leading to the centre/casino.
Is parking subject to payment?
Parking in the garage is free for centre guests. In addition to the garage, there are some public parking spaces around Perla. When choosing these, please be aware that some require payment (Monday to Friday from 8am to 4pm).
Do you offer valet parking services?
The centre offers valet parking services, available every day according to the following schedule:
MONDAY – THURSDAY | 7.30am – 00.30am
FRIDAY | 6.30am – 1.45am
SATURDAY | 6.30am – 3.00am
SUNDAY | 6.30am – 1.00am
Do you offer secure bike storage?
Yes, the bike storage is located in the parking garage.
Do you have electric car charging stations?
Yes, there are two charging stations for electric cars in Perla’s garage, and their use is free for Perla guests. Additional information is available at the hotel reception.
Do I need to purchase a Slovenian vignette to visit the centres?
No, it is not necessary. From most main access roads, you can reach the Perla without a vignette. The only exception is if you are coming through the international Vrtojba border crossing, and even then, only if you don’t exit the highway at the first exit immediately after the border crossing.
Navigation to the entertainment centres
Do you have your own transportation service, and if so, how does it work?
At the Perla, a transportation service is available for a fee: t 00386 5 331 13 41 | e booking@hit.si
What transportation options do you recommend for getting to your centre?
Depending on where you’re coming from, we recommend different ways to reach the Perla centre:
- By car: Book transport to/from Hit’s gaming-entertainment centres, hotels, or casinos: t 00386 5 331 13 41 | e booking@hit.si
- By plane: Nearby airports: Trieste | 30 km, Venice/Marco Polo | 130 km, Venice/Treviso | 140 km, Ljubljana | 100 km
- By train: Nearby train stations: Gorizia: Gorizia | 7 km (connected to Freccia Rossa, providing links to many Italian cities), Nova Gorica | 1,5 km
Hotel
How can we book a room at the hotel?
The best offer is available for direct booking* through our website (when submitting a request for Privilege Club membership). Reservations can also be easily made through our booking service: 00386 5 331 13 41
When can I check in, and when do I need to check out?
Check-in is available from 2pm, and check-out is until 10am.
Until when can I cancel my reservation without fees?
You can cancel your reservation without a fee up to 2 days before the scheduled arrival. For later cancellations you need to cover the accommodation costs.
Do you offer any discounts on stays?
Members are entitled to cash discounts for direct bookings: Silver cardholders get 10% (online booking), Gold 20%, and Black 50%. Additionally, we organize promotions for club members, offering better rates in points and sending direct mail with special accommodation offers. Even if you are not a club member yet, you can express your intent to join and book with a 10% discount. Your membership will be finalized upon registration at the hotel.
*Valid for Perla, Park, Mond, Korona, Špik, Sabotin, Lipa.
Do you offer extra cribs for children?
There is an additional charge for an extra bed for children over 3 years old.
Are pets allowed in the hotel?
Pets are not allowed in the hotel.
Do you offer room service?
Yes, the hotel offers room service.
Do you have connecting rooms?
Yes, but availability is limited, so it’s necessary to check in advance.
Do you have smoking and non-smoking rooms?
Yes. When you check in, you can specify your preferences.
Do you have rooms suitable for disabled persons?
Yes, we also have rooms for specific needs.
Can I book multiple rooms at once? How can I book several rooms for a larger group of guests?
For any specific requirements or preferences, we recommend booking directly through our booking service.
Are there any additional charges or fees applied to the room price?
The only extra cost is the tourist tax, which varies by municipality in Slovenia. In Nova Gorica, where the Perla is located, the tourist tax is €2.5 per person per day.
Can I book a room with Privilege points?
Yes, you can pay for your room at Perla with points if your loyalty card balance allows it. Make sure to inform the receptionist before making the payment.
Is breakfast included in the price?
Yes, the price includes bed and breakfast.
Do you offer laundry or ironing services?
Yes, the service is available on weekday mornings. Dry cleaning services are performed outside the hotel for an additional fee.
Is online booking cheaper?
We guarantee the best price for direct online reservations. Club members can also use points to pay for rooms.
How do I know if my online reservation is confirmed?
After making a reservation, you will receive a confirmation email.
Is the casino located inside the centre?
Yes, the casino with live games and slot machines is located inside the centre.
Is there parking near the hotel?
The Perla has a garage with 320 parking spaces where hotel and casino guests can always park for free. There are also some public outdoor parking spaces around Perla. Please note that some require payment (Monday to Friday from 8am to 4pm).
Is the pool indoor or outdoor?
There is an indoor pool in the Perla Spa.
Which cards can I use in the casino, and which in the hotel?
We accept all cards at our hotels, restaurants, and spa centres. In the casino, we accept all credit cards except American Express.
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the entire centre.
What time is breakfast served?
For hotel guests, breakfast is served in the restaurant between 7am and 11am, and upon request, it can also be delivered to your room.
Is a table reservation required for a buffet meal?
Reservations are not required at the casino’s self-service restaurants. The restaurant has a quick turnaround, and even on the busiest days, you can usually get a meal relatively quickly.
Are the hotel and restaurants available to children and underage guests?
Unlike the casino, where minors are not allowed, hotel restaurants and the hotel itself are accessible to minors when accompanied by adults. The exception is the Oceanis self-service restaurant, which is located within the casino.
Is access to the pool and saunas free for hotel guests?
For hotel guests, pool access is free, while access to the saunas requires an additional fee of €16 per visit.
During my visit to the centre, I lost a certain item. Who should I contact?
Call us on +386 5 336 3662 or write to us at marketing.perla@hit.si.
Where is the hotel located?
The hotel is located within the casino entertainment centre at Kidričeva Street 7, 5000 Nova Gorica.
Where are the nearest airports?
Nearby airports:
- Trieste | 30 km
- Venice/Marco Polo | 130 km
- Venice/Treviso | 140 km
- Ljubljana | 100 km
Where are the nearest train stations?
Nearby train stations:
- Gorizia | 7 km (connected via Freccia Rossa to numerous Italian cities)
- Nova Gorica | 1,5 km
Does the hotel have conference halls and rooms?
The hotel has a spacious conference centre, which includes the large Pinta conference hall (up to 280 people), an event hall, a multifunctional social area, and several smaller conference rooms.
Perla Spa
Is a reservation required for services at the Perla Spa?
All services require prior reservation. You can make your reservation in person at the Spa Perla reception or via telephone +386 5 336 33 33 or e-mail spa.perla@hit.si. We advise that you make your reservation at least three (3) days ahead. When making your reservation, please indicate your full name and your telephone number.
When making your reservation, you are obliged to inform the receptionist of any health problems that could be important for the chosen treatment. Pregnant women and persons with a heart condition, high blood pressure or other serious health issues are advised to consult their physician prior to any service or treatment. We may not perform massages and body treatments in the following instances: cancer, acute swelling, skin rashes, fresh wounds.
Do you accept reservations for entry to the pool and saunas?
No reservation is required. Entrance is possible until full capacity is reached. We reserve the right to limit entrance in case the pool area capacity is full, to ensure safety and adequate quality of services.
When should I arrive at Spa Perla for my reserved service?
For a pleasant start of your pampering, we kindly ask you to come to the Spa Perla centre 15 minutes before the appointment. If you are more than 5 minutes late, the treatment will be conducted in the remaining time.
How should guests who are not staying at the hotel pay for the service?
Guests not staying at our hotel are kindly asked to pay for the service before the treatment is conducted. We accept cash and credit card payments.
When do I need to cancel the reservation to avoid a fee?
We ask you to cancel your reservation at least three (3) hours before your appointment. If you fail to do so, we will charge you for the service, although it will not be actually rendered.
What are the rules regarding children's entry to the centre and Sky Beach?
Children under 12 months are not allowed in the Spa centre. Only children staying at the hotel, who are older than one year, are allowed to enter the pool area if accompanied by their parents or responsible adults (between 9am and 3pm). Only persons older than 14 years are allowed to enter the saunas.
Employment
What employment opportunities does Hit offer?
Hit has been one of the larger employers in Nova Gorica, Kranjska Gora, and other places in Slovenia for many years. It offers a wide variety of employment opportunities, with most of them in recent years being in the hospitality sector. You can contact us at any time and express your interest by signing up for our database of potential employees. We will be happy to send you information about suitable job openings. You can view the current list of available positions here.
Hours of Operation
What are the casino's hours of operation?
The casino is open 24 hours a day throughout the year.
When are the gaming tables open?
The gaming tables are open 24 hours a day, every day of the year. The number of open tables is adjusted to the number of guests in the casino, so there are usually fewer tables open in the mornings during the week than in the evenings and on weekends.
When does the Privilege Point operate?
The schedule for the Privilege Point is:
SUNDAY – THURSDAY | 10am – 1am
FRIDAY, SATURDAY | 10am – 2am
When are the restaurants open?
Calypso Restaurant, PERLA
MONDAY, TUESDAY | closed
WEDNESDAY, THURSDAY, FRIDAY, SUNDAY | 7pm – 11pm
SATURDAY, ITALIAN PRE-HOLIDAY DAYS | 6pm – midnight
Information and reservations: t 05 336 31 35 (From 6pm) | e gostinstvo.perla@hit.si
Mediterraneo restaurant, PERLA
Breakfast:
DAILY | 7am – 11am
À la carte:
SUNDAY – TUESDAY | 1noon – 3pm & 7pm – 11pm
WEDNESDAY | noon – 3pm
THURSDAY | noon – 3pm & 7pm – 11pm
FRIDAY | noon – 3pm & 7pm – midnight
SATURDAY, ITALIAN PRE-HOLIDAY DAYS | noon – 3pm & 6pm – midnight
Information and booking: t 05 336 31 49 | e gostinstvo.perla@hit.si
Oceanis self-service restaurant, PERLA
MONDAY – FRIDAY | 7pm – 11pm
SATURDAY | 1pm – 3pm & 6pm – 11pm
SUNDAY, ITALIAN HOLIDAYS | 12am – 3pm & 6pm – 23pm
Information and booking: t 05 336 31 49 | e gostinstvo.perla@hit.si
Caffè Dolce Vita
SUNDAY – THURSDAY | 7am – 11pm
FRIDAY | 7am – 12pm
SATURDAY | 7am – 1am
Information and booking: t 05 336 31 45 (Monday to Friday from 8am to 10pm) | e slascicarna@hit.si
Atlantis Restaurant, PERLA
Information and booking: t 05 336 31 49 | e gostinstvo.perla@hit.si
Kdaj obratuje Spa Perla?
Spa Perla
FRIDAY – MONDAY | Pool, massage, beauty treatments, gym: 9am – 9pm | Saunas: 11am – 8.30pm
TUESDAY – THURSDAY | Pool, massage, beauty treatments, gym: 1pm – 9pm | Saunas: 2pm – 8.30pm
Children are allowed into the swimming pool only until 3pm.
Information and booking: t 05 336 33 33 | e spa.perla@hit.si
Sky Beach
EVERY DAY | 11am – 7pm
Information and booking: t 05 336 33 33 | e spa.perla@hit.si
Additional Questions
You still don't have the answer to your question?
Call us on +386 5 336 3662 or write to us at marketing.perla@hit.si. Leave us your contact information. Follow us on social media @perla.novagorica