It is a great pleasure for us to be finally together again. We have prepared in all seriousness and responsibility for the reopening of our premises. Hereunder you will learn about the new measures that have been implemented. We are certain that you will comply with these measures and other changes of the work processes that are necessary in the current situation for both your and our safety!
SOCIAL DISTANCING
In all our premises we expect our guests and employees to maintain a minimum 1.5-meter distance from persons that do not live in their same household. Wherever possible we have ensured social distancing through the arrangement of gaming devices, furniture or mechanical shielding. At all passageways, in waiting queues and at other gathering points we have placed appropriate signs and increased surveillance by our staff, who will gently remind visitors of social distancing.
EQUIPMENT FOR PROTECTION
Wearing masks in closed public places is not obligatory, if a safe distance between persons can be maintained. In our centres we will ensure safety distance wherever possible. Masks will also not be obligatory while playing at slot machines, in our open air casinos, in restaurants, bars, in summer gardens and on terraces. For both your and our safety we kindly ask you to wear a mask when you walk around our premises, when you enter the premises, and while playing at the gaming tables. Our personnel will inform you promptly of eventual changes to these rules. Please keep a mask with you at all times.
DISINFECTION STATIONS & CARE FOR HYGIENE
Hit in general has high hygiene standards and strict cleaning protocols, but in the current situation these have been further upgraded. Guests have at their disposal at all key points, e.g. entrances and exits, as well as contact points between persons, disinfectant diffuser pumps. Gaming devices and other equipment are also cleaned on a regular basis.
EXTRA VENTILATION
Ventilation and exchange of fresh air have been maximized. Air conditioning devices are also properly disinfected and serviced on a regular basis.
NOTICES FOR GUESTS AND EMPLOYEES
There will be rules of conduct, such as social distancing, how to wear a mask correctly, disinfecting hands, etc. displayed in all the key spots throughout the premises. Both employees and guests are requested to comply with these rules.
PROTOCOLS IN CASE OF A SUSPICION OF INFECTION
Although the end of the epidemic has been declared, we have prepared a clear protocol for employees to avoid an eventual spread of infection in case an infection with COVID-19 is confirmed in one of the guests or an employee or if there is a reasonable suspect of an infection.
BUSINESS PROTOCOLS
We have adapted our business protocols for your safety; personal contacts are now limited as much as possible, so some services have been temporarily adapted, while others are carried out to a limited extent or have been cancelled. A summary of the main changes or adaptations to the processes is available in the section what to expect during your visit.